Quality Gifts UK - Returns Policy.

Under United Kingdom Regulations you have the right to cancel the contract for purchase of goods within seven days following the date of delivery. You must notify us of your intention to return any goods, via E-mail (gifts@qualitygiftsuk.com) within this timescale.

Should you choose to cancel your order you should return the goods, at your own expense. If you prefer the goods can be collected from you with a deduction being made from your refund to cover the full cost of collection.

If you request a refund then this will be made within 30 days of cancellation.

Notification of faulty goods should be made, via E-mail (gifts@qualitygiftsuk.com), within seven days of the goods being received. All goods supplied by us are subject to manufacturing tolerances and are warranted as being suitable for the purpose for which they are designed, under fair conditions. Under this warranty we will issue a refund against goods acknowledged by us to be faulty, providing such faults have not been caused by your misuse, negligent handling or improper care of the goods.

Inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping carton, promptly contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. Under these circumstances, do not return the merchandise yourself.

All goods returned are at the sender's expense. A refund of shipping costs will be made only if the return is a result of our error or if the goods supplied are shown to be faulty.

If you do need to return any goods, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to:

Quality Gifts UK.
12 Moorland Avenue,
Clitheroe
Lancashire BB7 4PX

You must mark your parcel clearly as "Returned Goods and must include the delivery note that was shipped with your order and indicate clearly the reason or return.

If you are returning an item and requesting a replacement, please notify us of your requirements in advance of the return, via E-mail (gifts@qualitygiftsuk.com), in order that we can have a replacement ready to send to you on receipt of the returned goods.

For your protection we recommend that you use a recorded delivery service as we cannot offer refund or replacement for any goods that are lost in return shipment to Quality Gifts UK.

All disputes will be settled under English Law.

This returns policy does not affect your statutory rights.